EWSD, Surpass support
We provide the SLA-based customer support which includes the Technical Queries, Trouble Resoltion, Emergency resolution and T1/T2 personnel training. We are doing the support of existing Siemens and NSN equipment. We perform the migration, upgrades and new projects from zero to integration. The service we provide includes the support of EWSD, hiE9200, hiS700, hiG1600, iSuite, NetManager, NetManager applications (NP, PDC, SPOTS and other).
We provide the care service in 24x7x365 mode include the phone support for customers speaking English. Just call us to +7 383 2131659 or mail to to get the details.
The EWSD, Surpass and NetManager support.
Our Fixed Core and NetManager engineers have world level skills based on practical projects handling and Siemens/NSN Tier 3 level support for customers worldwide. Engineers have more than 10 years experience for supporting the customers and certified to perform the care service for Siemens/NSN equipment such as EWSD v12-v17, hiE9200 s3-s5.2, hiS700 SON5-SON8, hiG1600 v2-v4, hiR220 v2, i-Suite R10-R14, NetManager v4N-v7 and all of NetM Applications.
We are small group of engineers and each customer and customer satisfaction are significant for us. We fully recognize the customer needs and capable to provide the qualified care service for reasonable prices. We also work through the large service providers which offer the different support facilities like 24x7 helpdesk and customer portal.
Our engineers are able to handle the EWSD, Surpass, STP or NetManager projects without NSN assistance and fix most of the problems not related to SW corrections by themselves or provide the workarounds for the rest of issues. Being in Siemens and then in NSN we were completely focused on the fixed network technologies and obtained deep experience during the Level 3 customers support and worldwide projects handling.
The Core network service we provide includes the customer network stability suppport, upgrade and migration projects, expansions, new installations (include large scale and geographically distributed networks). We are ready to support all of the customers independently from network size and version and can perfrom the projects without extarnal assistance.
Currently we support the wide range of customers having as well the legacy products in their network like NetManager v5.1 and few EWSDs or Swithc Commander R15 and STPs SON7 and customers who has the actual versions if equipment like STP SON8 and NetManager v7 with the Number portability application. We will be glad to provide the customers reference if needed.
We able to support all of the NetManager versions and configurations with versions from v4N to v7.0. All of the NetM applications are supported, include the Centralized Backup and Restore (CBR), Forgeign OS (FOS), Subscriber Maintenence Commander (SMC), Autopatch (AuP), Signaling No.7 Management (SS7Mgmt), Performance Data Collector (PDC), Number Portability (NP and NP FOS GW via Corba and SOAP) and Performance Presentation SPOTS solutions.
We have experience in NetManager interfaces customization to customer needs. For example the we developed the automized NetManager subsystem for EWSD, hiE9200 and hiQ4200 subscribers features activations and deactivations based on billing center data and the analogue of Centralized EWSD/hiE/hIS Backup and Restore subsystem based on standard NetM core licenses (no CBR licenses needed).
The list of significant projects our enginners took part since 1997.
We are open for all cooperation proposals.
The detailed information about services can be obtained by +7 383 213-16-59 phone or via "Contacts".